Toxic emotions at work : how compassionate managers handle pain and conflict
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Published
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Review: "No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain itself, but the ways in which organizations respond to pain.
Subjects
Administrative Personnel--psychology.; Counseling.; Employment--psychology.; Stress, Psychological.; Gestion des conflits.; Stress dû au travail.; Personnel--Counseling.; Cadres (Personnel)--Stress dû au travail.; Gestion du stress.; Travail--Aspect psychologique.; Psychologie du travail.; Conflict management.; Employees--Counseling of.; Executives--Job stress.; Job stress.; Psychology, Industrial.; Stress management.; Work--Psychological aspects.; Arbeitspsychologie; Emotionales Verhalten; Führung; Führungskraft; Konfliktregelung; Mitgefühl; Organisationsverhalten; Stressbewältigung;